When planning a move, you have to think about a lot of important things. Picking the best date for a move, for instance, is really important. Then, packing all of your belongings and deciding what you are going to get rid off, and then planning the unpacking process in your new home, also come to mind. One of the most important things when it comes to organizing a move is hiring a good moving company. This is a really important step and if you pick a bad one, your entire move is at risk of going badly. So, you should do your research in details before you hire movers. Now, sometimes, whether you picked a good or nor, accidents sometimes happen. So, what are the best ways for settling disputes with movers?
Prepare yourself mentally
Firstly, what you have to do is to prepare yourself mentally for all the possible outcomes of the move, whether good or bad. Make sure that you are aware of the fact that everything is going to turn out alright in the end. Even the best moving companies in Miami, NYC, Los Angeles etc can make mistakes, but the best companies will always be ready to talk with you and come to a compromise. So, no matter the stress, don’t panic and don’t burst out in any way, if at all possible. When dealing with people, you have to be ready to be patient and calm, no matter who you are dealing with. Losing control has never helped anyone, so don’t let that happen. In case you have to find a way for settling disputes with movers, there are ways to follow that will ensure that your rights are honored.
The first step towards settling disputes with movers is to do your homework
What does that mean? Well, you have to know all of the facts. Let’s say you have been moving to Pompano Beach, and one of the movers Pompano Beach FL offers has not satisfied your needs i.e, some of your things got damaged or misplaced, or some other unfortunate circumstances occurred. The first step towards determining what your next step is supposed to be is to check out your contract. In it, information about the company’s obligations regarding a potential insurance claim should be found. Furthermore, though there are particular, universal rules about how the whole process of filing a claim works, some companies have their own sets of (additional) rules that should we stated in the contract.
So, before you can make an educated decision about settling disputes with movers, make sure that you understand the contract completely. For example, let’s say that you are making a long distance move to another state. Then, the rules set by the Federal Motor Carrier Safety Administration, or FMCSA in short, come to play. According to their rules, in case of a long distance move, the company has to offer two liability options. The first is known as the Full value protection. It means that they have to pay the full value of the things that they damaged or misplaced. The second one is the Released value protection. It means that they are obliged to pay, at the most, 60 cents per pound, per item. Making sure that you know what things like this are in your contract is really important.
Next step is to notify the company of the issues you have with them
Of course, usually, the most efficient and easiest way of settling disputes with movers is to contact them personally. Every moving company has their own particular way of dealing with things like this. They are all mostly similar, but make sure that you know how things work at their company. There should be some specific guidelines in your contract. What you should definitely do is to keep track of all of your dealings with the moving company. So, every piece of paper, every receipt, every message, every email has to be kept. Also, you have to be sure that you understand all of them. Furthermore, they may require you to notify them in a specific time frame. For instance, the contract may say that if you do not contact them in 2 months’ time, they are no longer responsible. So, contact your residential or commercial Florida movers as soon as you are ready.
The third step is to file a complaint
If you have failed in trying to find a way to settle your issues off the court, file a complaint. That is step number 3. If you had an interstate move, then you should contact the FMCSA next. Let’s say that they have misplaced a couple of boxes with some things important to you. If the movers are refusing to cooperate, then you have to contact this agency and explain them everything. You can do the first step either online or over the phone. Depending on how the process goes, you may have to provide further assistance.
Also, before going for settling disputes with movers, check whether they are members of the American Moving and Storage Association. If they, then you should contact this organization also. They will be more than willing to assist you and even act as a middleman in your stead. If you decide to file a complaint to the BBB (Better Business Bureau), they will pass it to the moving company in a period of two days. The moving company has to answer to the issue in a span of 14 days. If they don’t do that, the BBB will send a second request. If that fails they will undertake further steps. However, the complaints that they deal with are usually settled with 30 business days at the most.
Extra tip: Prepare an inventory list
Preparing an inventory list is an all around a smart decision when moving. First of all, it can greatly improve the way your packing and unpacking processes will go. However, preparing an inventory list is also useful when filing claims against moving companies and settling disputes with movers. This is so because a lot of moving companies demand an inventory list as one of the documents that you have to submit.